Terms of Service

Effective Date: January 1, 2026 • Cantra Care Ltd.

1. Acceptance of Terms

By accessing or using the Cantracare software platform, mobile web portals, and API integrations, you agree to be legally bound by these Terms of Service. If subscribing on behalf of an enterprise or homebuilder organization, you represent that you possess authority to bind said entity.

2. SaaS Subscription & SLA Commitments

Cantracare provides high-availability cloud infrastructure with a guaranteed 99.99% monthly service uptime SLA for Growth and Enterprise subscriptions. Service credits are provided in accordance with our Enterprise SLA Schedule in the event of unscheduled downtime.

3. Contractor & Insurance Verification

While Cantracare provides automated tooling to verify Certificates of Insurance (COI) and trade licensing status, general contractors remain responsible for final subcontractor credential sign-offs and trade agreement terms.

4. Intellectual Property & Customer Data Ownership

All customer work order records, uploaded defect photos, and homeowner communications remain the exclusive intellectual property of the subscribing client. Cantracare claims zero ownership over your proprietary business records.